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Privacy Policy

Privacy Policy

Last Updated: 24 May 2024

1. Who we are

Our website address is: https://www.skillsbasket.co.za. We are The Skills Basket, a South African company providing training courses for medical professionals.

Data Controller:
The Skills Basket
Email: info@theskillsbasket.co.za

2. What personal data we collect and why we collect it

We collect personal information to provide training services, manage bookings, and communicate with you regarding our courses.

Contact Forms
When you submit an enquiry through our website contact form, we collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • HSPCA Number (for course bookings)
  • Message/Enquiry Details

This information is used solely to respond to your enquiry and to provide you with information about our training courses. We do not use this information for any other purpose without your consent.

Bookings & Course Registrations
When you book a course via email, phone, or WhatsApp, we may collect additional information necessary to process your booking, including:

  • Full Name
  • Professional Registration Number (if applicable)
  • Email Address
  • Phone Number
  • Company/Organisation Name (if applicable)
  • Billing/Payment Information

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly.
  • Analytics Cookies: Used by Google Analytics to collect information about how visitors use our website (see Section 4 below).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Embedded content from other websites
Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Marketing Communications

The Skills Basket markets its services through social media, our website, and WhatsApp groups. We also send emails directly to previous clients and via organisations to their email groups.

  • Direct Marketing: If you are an existing client, we may send you information about new courses or special offers. You may opt out of these communications at any time by clicking “Unsubscribe” in the email or contacting us directly at info@theskillsbasket.co.za.
  • WhatsApp Groups: By joining our WhatsApp groups, you consent to receiving communication from us in that forum. You can leave the group at any time.
  • Third-Party Organisations: If we send marketing material via an organisation (e.g., a hospital or association) to their email list, we do not collect your data from that organisation unless you choose to engage with us (e.g., by booking a course or submitting an enquiry).

4. Analytics

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information such as:

  • How you arrived at our site (e.g., search engine, social media)
  • Which pages you visit
  • How long you spend on each page
  • Your approximate geographic location
  • Your device and browser type

This information is aggregated and anonymised where possible. It does not personally identify you. We use this data to improve our website, course offerings, and user experience.

Google Analytics may set cookies on your browser. You can opt out of Google Analytics tracking by:

For more information, please review Google’s Privacy Policy.

5. Who we share your data with

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties necessary to run our business, including:

  • Payment Processors: To process course fees.
  • Email Service Providers: To send you course confirmations and marketing emails.
  • IT Service Providers: Who host our website and manage our database.
  • Google Analytics: As described in Section 4 above.

All third parties are required to comply with applicable data protection laws and keep your information confidential.

6. How long we retain your data

Contact Form Enquiries:
Enquiries submitted through our contact form are retained for as long as necessary to respond to your query and for a reasonable period thereafter for record-keeping purposes.

Client & Booking Records:
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. For training records (e.g., attendance for CPD points), we may retain records for a longer period as required by medical regulatory bodies.

Analytics Data:
Google Analytics data is retained according to our Google Analytics settings, typically for a period of 14 to 26 months.

7. What rights you have over your data

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at info@theskillsbasket.co.za. We will respond to your request within a reasonable time frame.

8. Where we send your data

Contact form submissions may be checked through an automated spam detection service.

For clients, data is stored on secure servers located in South Africa or with reputable international cloud providers (e.g., Google Workspace, Microsoft 365). We ensure that any cross-border transfer of data complies with POPIA.

9. Your contact information

For all privacy-related inquiries, please contact:
Email: info@theskillsbasket.co.za
Website: skillsbasket.co.za

10. Additional information

How we protect your data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. This includes secure servers, encrypted communication (SSL), and access controls.

What data breach procedures we have in place
In the event of a data breach, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, in accordance with POPIA requirements.

What third parties we receive data from
We may receive data from payment gateways (confirming payment) and email marketing platforms. We do not purchase personal data from third-party data brokers.

What automated decision making and/or profiling we do with user data
We do not engage in automated decision-making or profiling that significantly affects you.

Industry regulatory disclosure requirements


As a training provider for medical professionals, we may be required to share attendance records with professional bodies (e.g., HPCSA) for CPD accreditation purposes. We will only share the minimum information necessary for this purpose.